Customer Testimonials
Ryan and staff are always so pleasant! Appreciate the assistance and how knowledgeable they are. Special shout out to Ryan!
Fast , prompt, professional, sincere, considerate, caring, polite, fair, efficient, polite, courteous, respectful, friendly, talkative, motivated
Zach and Tyrone are the best. Best service and best advice. No worries snd fast service
My experience at this dealership was wonderful. The service was great. They were very friendly and professional.
The Mercedes Ben sprinter section took excellent care of me when I presented my problem to them on a Monday morning. They provided an appointment for me and they diagnosed my problem and fortunately had the parts to repair it. I am very thankful that they were able to repair my RV because I live in Nevada and I have to go home at some point. So I thank Mercedes-Benz sprinter section for taking care of me. Your performance was exemplary.
Great team! From the salesman to the management they all helped to make my experience, easy and satisfying! I would recommend anyone to buy their next Benz here!
Always friendly staff members. Always looking to solve the problems in a timely manner. Good customer service.
My car went in for service on last week. No complaints with the service. However, this dealership does not answer the phones and they do not return your texts back. I have noticed this change over the last three years. They need to work on this because it’s really not good customer service when a customer has questions about their car. They also kept my car too long for tire change and A service. It use to take about 6-8 hours, now it’s 5p the next day.
Super service. Everyone that I dealt with seemed to be professional and concerned. Good job team mercedes.
The Augusta Dealership was very professional and polite.They explained everything to me about the work they were going to perform on my vehicle.Also the lady who took care of the loaner part was extra nice and professional
Tyrone and Zach was very professional and the work was done in a timely manner
Excellent customer service. Ryan was extremely nice and helpful. Service took longer than expected but it was a very comfortable wait. No complaints.
CONARTIST SCAMMERS!! They use Rashod and take advantage of buyers! NEVER WASTE YOUR MONEY HERE
Kept me posted but learned this visit my scheduled appt did not matter due to me having a loaner. The other customer was move to serviced first. This disturbs me because I travel slmost 2 hrs to have my vehicle serviced. And I like to get back on the road. . I do appreciate the continued use of a loaner it allows me to take care of errands. I always thought appointments mattered. I do schedule waiy before my service time
Mercedes Benz of Augusta was able to find the right car for me within my budget. Very happy with the outcome.
Fantastic, professional and great service, Zack Merritt and Sullivan Linder are fantastic , super professional and effective, always great when you deal with them
Each time I bring my car in for service everyone is pleasant and eager to assist.
Very customer friendly!! My 3rd purchase here!! Great service on purchases as well. Thank you Ryan!
My experience with Mercedes of Augusta was so great. My salesman was honest and gave me options to fit my needs. Very patient and kind.
Very professional, reasonable prices, friendly and helpful staff, I will definitely return to this dealership
Very nice people here good service good prices and love all about this dealership. Thank you
Awesome customer service and always attentive to the customer. Thanks Corey for your outstanding customer service.
The service was quick. The staff were polite and friendly. I would recommend to everyone.
Their service department is excellent. Everyone is friendly and helpful. Customer service is the best. My service rep, Ryan is the best ever! Thank you
The staff from sales to service is always courteous, friendly, knowledgeable, professional, and the prices are fairly competitive.
Told me 1 hour when booked told me 1 hr 45 mins upon arrival waited 1hr 30 min still hadn't touched our car are gave any updates. Very disappointed wasted time
Fast intake procedures described all of the service that was gonna be provided at the time on vehicle
My experience was great when buying my Mercedes Benz car. Mr. Harto was very friendly, knowledgeable and always assisted me with the information that I needed. The entire staff was great and helpful!
When walking into the Service Drive I was welcomed by Zach the Service Writer.
I was treated like family ( eventho iam out of state. Told him my problem he said hang around till we see what is wrong.
I met the Mechanic he explained my problem.
I said go ahead and fix it. We would go an get something to eat. Zach checked for parts..not in stock. Could overnight them.
Zach help with were to go for a Motel.
Asked his manager , they let me take a loaner. .
Car was done return .paid for repairs
TOP ,,they washed my ... Read More DealerRater - Mar 21, 2026
We are new Mercedes owners and went in for oil change and inspection. Only the oil change was required but the attentiveness of the service rep, Zach made the visit comfortable and pleasant for my wife. He answered her questions about vehicle operations and was very professional.
Good service. Zack was helpful like always. Just was surprised it took so long for tire to come in.
Clean, efficient. Completed 1st annual service on time and handled my tire pressure issue. I am impressed by the waiting/sitting area with visibility out to the service area. It is gratifying and entertaining to be able to watch my car being serviced.
I had an excellent experience working with my salesperson, Kash. We communicated for 4 months until we found the right match. Buying a car can sometimes feel overwhelming, but he made the entire experience easy and enjoyable. He was always patient, honest, and incredibly helpful from start to finish. I never felt pressured, and he took the time to make sure I found exactly what I wanted. I am thrilled with my new car and very grateful for his excellent service! I highly recommend Kash to anyone looking for a great car-buying experience.
This dealership has serviced my Mercedes well since I bought her. The Techs are Always personable and polite.
Fast, reliable service Nice environment to wait for the service Sales department very knowledgeable and helpful
I have owned a Lexus for the last 12 years until my husband convenience me to purchased a Mercedes. I am so disappointed with my first visit at the Mercedes dealership in Augusta, GA. This dealership left the paper and the plastic in my vehicle after servicing the vehicle which Lexus has never done this. Also, I was not offer a complementary vehicle wash which at the Lexus dealership, they do this at every service. For the amount of money I spent, I was looking for the same or better professional experience as I receives at the Lexus dealership. I will ... Read More DealerRater - Mar 14, 2026
Yes, in every department that iv had the pleasure of working with, have treated me well with the upmost respect and professional courtesy, when i'm there I feel like a part of the family, l do not just take my car back there because it's a Mercedes, I take it there because of the family atmosphere and the way I'm treated when I'm there
Friendly staff. I had a 12:45 appt for an oil change but don’t get out until 3:15. I thought having an appt would get me in and out fairly quickly.
Thoroughly enjoyed my buying experience. This dealership has automated their finance process which expedites the buying process. Wonderfully impressed with my purchase.
I can't imagine buying a cat anywhere else. The greatest service dept, our advisor Ryan, parts dept, and when in the search for a car, the best sales team
Ryan and Zach have been my service contacts since joining the Mercedes group. I’ve never had any issues with service to neither of my vehicles. They’ve always been upfront with costs, and expectations on timeline of the return of my vehicle. Loaner cars when needed was always an easy process.
Superior service by knowledgeable team, always have a great experience. Comfortable and clean surroundings for customers to wait in
I was traveling from KY to FL when I started have acceleration property. Called the Augusta dealership and they had me back on the road in 3 hours. Thank you Gil
Was professional and the stuff were nice. I received a loaner while my car was being fixed
The new Manager is very helpful. Kash and Jason worked hard to get us what we wanted.
The staff is courteous, friendful & helpful. It smooths the process of such large decision- making processTHANKS.
The staff is very friendly, proactive, and helpful in all respects from getting you checked in, and keeping you informed of status.
Outstanding service all the time. Tyrone, Zach, and Corey are all top notch in my book.
Love the way you clean my car every time I have work done on it! I love driving a clean auto and it’s always nice getting it back after you have serviced it, it is always nice and clean! I appreciate that!!!!!
Zachariah was great to work with. The waiting area is set up for customer comfort with comfortable chairs, TVs, coffee, and snacks.
Took my car in for service and they were very courteous. They kept me informed and was very polite with interactions.
Absolutely helpful kind and very accommodating they had wonderful people working for them Ryan in sales is amazing and Ryan in parts explained everything so I’d understand the facility is clean and everyone’s nice 👍🏼
The service department has provided phenomenal customer service support during every visit after. I’ve owned 3 Mercedes’ they have serviced each of them. They have always done a great job. I highly recommend this service team, Tyrone (Service Manager) and Sullivan (Service Advisor).
Found the problem and fixed in a record time. Impressed with how fast they worked.
Was the best buying experience on a vehicle I’ve ever had. 2019 jeep 4 door . I would tell anyone to go to this dealer
Dealership was not honest about repairs done to vehicle, very disappointed in the service and now car smell like gas after oil change
They treated us very well when we were there for service. They spent a lot of time in trying to diagnose a problem and never even charged us for anything. That was unexpected but certainly appreciated.
Dealer was great to deal with. Sales professional was best I have ever experienced. Thank you Kash,
Great job really nice people and very friendly. Keep us informed about our SUV and wash it overall great service and great staff thank so much.
Last 2 service visits we picked 2019 C300 4 matic up after service and the check engine light was still on after being notified car was serviced and ready to be picked up. After questioning the light again we were told at 62,000 miles we had transmission issues for an estimate of $2800. Filed claim with Mercedes Corp.
EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT EXELLENT SERVICE
Problem was diagnosed and promptly repaired. Service advisor Ryan kept me informed and up to date on future repairs.
Our service history with this dealership is hit.or.miss. we took the vehicle in to.get the brake lamp replaced. Within 24 hours the brake lamp is out.
Great, prompt service. I was informed of the findings and the staff explained what was needed. The problem was solved. The staff was great. Thank you all.
Prompt and professional service. Vehicle was quickly attended based on my appointment time. Would definitely recommend
In comparison to our local dealer in Columbia, this dealer has great prices, and better customer service. I've been taking my car there for years now I always have been treated right. Shout out to Corey who goes above and beyond for his customers too! Hands down best Mercedes dealer in this side of the region for sure!
Mercedes Benz of Augusta provides exceptional service. Zachary Merritt was great. He is very knowledgeable, efficient and excellent to work with. I would like to send a shout to Tryone Price the service manager.
Whenever I need any of my vehicles serviced, Ryan (and the other staff as well) always delivers legendary customer service. With this last visit my car was only vacuumed in the front and the front wheels were half cleaned. I didn’t want to get anyone in trouble so I didn’t say anything. Other than that always a great experience.
Do not go here to get your car serviced they will rip you off and charge you for things that do not need repair
Professional service. Zac was exceptional. Diagnostics and repair the same day,even though I thought I was without my car til sometime next week as it came in on the flatbed. Thanks Zac and the technician.
I enjoyed our service. Zach was great with communicating with us. Thank you for your service
Mercedes-Benz of Augusta always delivers exceptional service and care to each client and vehicle they serve. I am proud to have this team of phenomenal people in Augusta, GA. Thank you for everything!
We have limited contact with the dealership’s staff. Those we did interact with were professional and friendly.
Sevice is great,No words Best of the Best#PLP..Thank You For The SVICE
Mercedes-Benz of Augusta always treats me right. Ryan is my service rep, and I absolutely love his 5-star service. He is always smiling, professional, and welcoming. Thank you for consistently providing excellent service!
Augusta’s MB has remarkably improved thanks to a new GM’s Leadership and a great Team behind him. Ryan, our sales rep. handled our purchase yesterday and from start to finish we were in the best of hands. Went through every aspect of our purchase in detail. I’ve been in Augusta for 3 years and the market here is growing fast. Glad to see MB of Augusta is all over it. Keep up the great work.
I am always treated professionally and given information on the progress of my vehicle. Today was no different. Corey was exceptional in his service. Thank you for taking care of my vehicle.
Another excellent job. Great customer service as well. Thank you for another excellent job. Our car is perfect.
I really appreciated Zach's professionalism! He's a first class service advisor! Mercedes of Augusta is my new preferred dealership.
The service staff is top-notch. I feel heard and validated no matter the service concerns that I have, They are thorough, professional, and friendly. They provide updates on the progress of service, throughout the process. I won't have my car serviced anywhere other than Mercedes Benz Augusta.
Unhappy with manufacturing of the coolant hose and line. Really considering getting rid of my car because of the information I received and the possibility of the same thing happening again because of the location of the hose in relation to a heated part. I am very disappointed in the workmanship. There should be a recall before an explosion causes a serious accident. Luckily when mine exploded I was coming to a complete stop. I am trying to contact Mercedes Benz International
Zack, in the service department is always polite and efficient about taking care of car.
The service render was excellent from checking in until I left everything was good and convenient!
We were giving great personal service. All the request were handled promptly and with very much attention. After the completion of the vehicle service everything was explained very thoroughly and clearly. The sales guy was very kind as well as the entire staff. I highly recommend this Mercedes Benz of Augusta. Super custermer care!!!
Zach has been very professional for my service needs and very knowledgeable. I have my SL serviced only by this dealership. All employees are very courteous.
This is my 1st experience with Mercedes Benz of Augusta and I have no complaints. The staff was extremely friendly, the service was prompt, and they even provided me with a loaner vehicle while my car was being serviced. 10/10 would recommend.
Josh was amazing to work with and we will be coming back in the future
The app providing service status update was not functional. Vehicle was done with no notice until much later.
They were so good to get me in at the last minute and figure out what was wrong with my vehicle.
I had an 8 am appt. for a 1 hour job. Due to them over booking I had to wait 6 hours while I watched from the waiting room. They didn’t even begin to address my car for 3 hours.Never again!
Service was excellent, people are friendly and nice, a great experience! Would highly recommend to any Mercedes customer.
I was very pleased with my car service today. Service advisor kept me informed and my car was ready on time. Great friendly customer service
I live in South Carolina, I drive to this dealership because it’s the best ! Always have excellent customer service. And everyone that works there is always friendly and helpful!
Great service will recommend them again for my next service visit Ryan Thompson was my service manager
I have purchased dozens of cars in my lifetime and this was the easiest, least pressure approach I have ever experienced. All the sales people were personable, knew your name right away, and made you felt like you were family. Keep this up, I’ll drive from Beaufort all the time for my cars! Thank you guys.
These guys are good but pricey. Of course, they send out wonderful coupons after you’ve had service…not before
I love the EXCELLENT CUSTOMER SERVICE. MR. COREY WAS AMAZING. I LOVE THE WAY MERCEDES BENZ OF AUGUSTA TAKES CARE OF ITS CUSTOMERS.
My man Harto is absolutely unbelievable, THE BEST CAR SALESMEN IVE EVER DELT WITH. From the start he was patient and super friendly, i was in the market for about a month and every other salesmen i've been in contact with was super pushy and just itching to make a sale, but not my man Harto. He was very patient and actually let me hear my self think if you know what i mean lol, and when it came to sign papers he was super knowledgeable with the questions i was asking and i like the fact that he ... Read More DealerRater - Oct 31, 2025
For the entire time, I felt that I wasn't being taken advantage of, I was being helped.
The service department was extremely courteous, efficient and helpful, went over the mechanics notes with recommendations, answered all questions
